Sudhip Chandra

Sudhip Chandra is a seasoned IT professional with extensive experience in Technical SOC and Service Desk roles, particularly within major telecom companies like TATA Communications and Vodafone. With expertise in Customer Service, Major Incident Management, and Escalation Management, Sudhip previously managed a team of Network Consultants and ensured adherence to SLAs and high Net Promoter Scores. Currently serving as a Senior Incident Manager in the Digital Operations Centre at CrowdStrike, Sudhip is dedicated to enhancing the customer experience for over 60,000 colleagues at Barclays. Educated in Electronics and Telecommunication, Sudhip achieved First Class honors in both a Bachelor's degree and earlier academic pursuits.