Ron M.

Ron M. is an experienced IT professional currently serving as an Endpoint Support Analyst at Crown Castle since 2019, where responsibilities include threat remediation, application packaging, and Group Policy solutions via Microsoft Intune. Prior to this role, Ron worked as an Information Technology Generalist at Florida International University from 2017 to 2019, effectively managing over 1,200 incidents annually while maintaining high service-level agreements and supporting various IT hardware. Ron's earlier experience includes a position as a Technical Support Specialist at IKEA from 2015 to 2017, where end-user support and network infrastructure implementation for new retail locations were key responsibilities. Academically, Ron has a Master of Science in Enterprise Systems Administration and a Bachelor of Arts in Information Technology from Florida International University, alongside two Master of Arts degrees and a Bachelor's degree from the University of Miami, supplemented by a Certificate in East Asian Studies from Kansai Gaidai University.