Erika A.

Erika A. is an experienced customer experience professional with a diverse background in project management and support roles. Currently serving as a Customer Experience Project Manager at Crunchbase since April 2019, Erika delivers exceptional support to millions of users through various platforms while managing community engagement and collaborating with cross-functional teams. Previous experience includes positions at Udacity, where Erika supported students in the Self Driving Car Engineer Nanodegree Program, and at the Pacific Autism Center for Education, providing positive behavioral support. Erika's career also features roles in retail and event marketing, showcasing a strong foundation in customer service, team collaboration, and operational management. Erika holds a Bachelor's Degree in Behavioral Sciences from San José State University.