Matthew Osterbur

Matthew Osterbur is an experienced Customer Success Manager with a strong background in managing post-sale customer lifecycles and fostering cross-functional relationships to enhance customer satisfaction. Currently, Matthew works at Crunchbase, where the focus is on providing business intelligence and prospecting software. Previous roles include Customer Success Manager at Zoom, where responsibilities included developing long-term customer relationships and identifying expansion opportunities, and Senior Customer Success Manager at Springbot, specializing in marketing automation for retailers. Earlier experience includes positions at Insight Global as Account Manager and Recruiter, along with roles in student assistance and internship during studies at Georgia College & State University, where Matthew earned a Bachelor of Business Administration.