Joel Schumm is a seasoned customer success expert with over 15 years of experience in account management, software sales, and leadership roles. They currently serve as a Customer Success Manager at Crunchtime, where they focus on enhancing operational excellence for top restaurant brands. Previously, Joel held various leadership positions, including Director and Manager roles at multiple software companies, where they successfully drove customer retention, implemented strategic planning, and managed substantial revenue targets. Joel is also the former owner of Schumm's Handyman Services LLC, demonstrating a wide-ranging skill set in business operations and customer relations. They earned their degree from Wright State University between 2003 and 2007.
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