Stephen MacDonald

Stephen MacDonald is an experienced professional with a diverse background in support management and operations within the food service industry. Currently serving as Senior Support Manager at Crunchtime since November 2021, Stephen has held various roles within the company, including Support Services Manager and Support Team Lead. Prior experience includes a position as Support Analyst at CrunchTime!, where responsibilities involved prioritizing cases and ensuring timely issue resolution through effective case management practices. Before joining CrunchTime!, Stephen worked as Operations Manager at Oath Craft Pizza, successfully overseeing multiple locations and implementing new operational systems, and as General Manager at Chipotle Mexican Grill, managing a staff of 35 while promoting staff development and community relations. Educational credentials include studies at Southern New Hampshire University and Rensselaer Polytechnic Institute.