Maddy B.

Maddy B. has a diverse work experience spanning from 2005 to the present. Maddy is currently serving as the Director of Customer Success at Cryoport since November 2022. In this role, Maddy is responsible for driving a customer-centric culture and optimizing the overall customer journey globally. Prior to their current position, they worked as a Sr Vendor Manager at Lime from December 2020 to November 2022. During this time, Maddy managed vendor relationships, on-boarded new vendors, and collaborated with stakeholders to establish standard operating procedures and processes. Before joining Lime, Maddy worked at TripAdvisor as a Global Vendor Manager from October 2017 to May 2020. Their responsibilities included overseeing vendor performance management across multiple geographies, resolving conflicts, and driving operational improvements. From February 2014 to September 2017, Maddy served as a Contact Centre Manager at Tech Mahindra Business Services. Maddy successfully handled multiple sites and achieved significant results in improving customer satisfaction and reducing costs. Maddy also has previous experience as a Manager of Operations at Wipro from December 2005 to July 2011.

Maddy B. has an Associate Degree in Hospitality Administration/Management from IITC. They also have a Bachelor's degree in Business/Commerce, General from Arihant University. Maddy B. has no additional certifications or obtained an unspecified Six Sigma Certification.