Max Braga

Head Of CX And Ombudsman at Crypto.com

Max Braga is an experienced professional in customer experience, business development, and team management, currently serving as the Head of CX and Ombudsman at Crypto.com since May 2022. Prior to this role, Max held multiple leadership positions at Kavak.com, including Head of New Revenues Brazil and Head of Customer Engagement Brazil, contributing significantly to the company’s growth and revenue streams. Max's extensive background includes critical roles at Nubank, where responsibilities ranged from leading the Ombudsman department to managing customer service operations, showcasing a strong commitment to customer satisfaction. Additionally, Max's earlier experience spans roles in pharmaceutical sales, communications, and broadcasting. Academically, Max holds multiple MBA degrees and a Bachelor's in Social Communication from Universidade Metodista de Piracicaba.

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