Nicolas E D.

Nicolas E D. is currently the IT Workplace Manager at Erste Digital since July 2023, focusing on enhancing the IT workplace experience through collaboration with internal and external stakeholders. Concurrently, Nicolas serves as a Contributing Writer for Crypto.com since March 2022. Previously, Nicolas held the role of Subject Matter Expert at IBM from October 2020 to July 2023, where responsibilities included supporting team agents and analyzing team performance to improve service quality and customer satisfaction. Prior experience includes working as a Technical Support Specialist at IBM, providing troubleshooting for Apple products, and interning as a Designer at Ideanote, where key contributions included maintaining web pages and creating visual concepts. Nicolas also has experience in customer support from a brief role at TEMPEST. Nicolas holds an MBA in Marketing and a BBA in Business Administration and Management from Business Institut EDU, along with extensive educational background in business and management.