Tom Needham is an experienced IT Security Operations Associate at Crypto.com since August 2025, previously serving as a Lead Genius at Apple from August 2012 to August 2025. In this role, Tom was responsible for scheduling, training, strategic planning, and customer escalation processes for over 3,000 clients weekly, implementing a client journey model that maintained operations during the COVID-19 pandemic. Tom also held positions as a New Store Opening Mentor and Mac Genius at Apple, demonstrating expertise in store operations and technical repairs. Additionally, Tom has a background in music, having served as a session drummer and principal percussionist in youth orchestras and bands, while holding degrees in music and technology from various institutions.
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