CS Impact helps B2B software and technology companies, founder-led to $3B, rebuild post-sales into a proactive, revenue-driving function at their most critical inflection points: A new AI strategy, new products launching, a change in GTM motion, a shift from VC to PE ownership, a merger or acquisition, or maybe new business is slowing, and all eyes are on expansion revenue.

The post-sales motion that got you here won't get you through what's next: Retention is slipping, expansion is stalling, and executives are asking hard questions.

Most consultants hand over training, playbooks, and AI tools and leave. We change how the team operates and rebuild the systems that make it stick.

"In just a few months, Andrea provided the kind of value you'd expect from a long-term team member: sharper customer success practices, stronger leaders, and a smoother path forward for the org." — Mark Ralls, President, Auvik

CS Impact is led by Andrea Bumstead, two-time VP of Customer Success and creator of the 15-Minute QBR, used by 5,000+ people worldwide. Our work has lifted gross retention 8 points on a $16.5M book and uncovered $1.4M in expansion inside an existing customer base.

We rebuild post-sales end to end:
→ Diagnostic: pinpoint what's working, what's not, and where revenue is leaking
→ Training & change management: CSMs leading real revenue conversations, not status updates
→ Manager operating system: the coaching, dashboards, and accountability that make change stick
→ Playbooks & workflows: rebuilt so the whole team runs one way
→ Systems & AI: integrated the right way, processes and behavior, not just tools

Ready to rebuild post-sales for what's next? 
Book a discovery call: calendly.com/andreabumstead/cs-impact-consulting

CS Impact

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CS Impact

Org chart

Teams

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