We assess your ability to retain customers, suggest necessary actions, and mentor your staff during execution. The results: ① reduced churn, ② increased customer satisfaction, ③ more referrals, ④ real opportunities to up- and cross-sell.

⚡ We offer: workshops • project resources • continuous mentoring • training
⚡ Our credo: INSPIRE • EMPOWER • IMPLEMENT

We will provide all the necessary techniques, processes, tools and templates you need to kick-start your Customer Experience & Customer Success projects today!



Our mission is "Bring Customer Success to New Zealand"​
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☛ Customer Success is a proven and robust methodology of ensuring customers achieve their desired outcomes and typically resulting in decreased customer churn and increased upsell opportunities. The methodology is tested by thousands of businesses and covers topics like processes, tools, metrics and best practice playbooks.

We often hear “Where shall I get started?”. This is not a surprise to us, we've been there before. Therefore, we have founded CS-Inspire. We keep the bigger picture in mind but at the same time keep things simple and get things done!



Wait - you don't need Customer Success?
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☛ That's ok, but consider: It is common to expect that with great product and services, customer retention will naturally follow. However, this is no longer the case: You need to do "something"​ post-sales to retain your customers! We are one of the pioneers in the SaaS Customer Success business, so we know what to focus on to "fill this something"​ with actions making a simple but effective difference!

CS-Inspire

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CS-Inspire

Org chart

Teams

Offices

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