John H. is an AV and IT support professional with over 7 years of experience in project management and customer service. Currently serving as the Lead Help Desk Technician at CSAV Systems, John assists end users, manages equipment, and creates knowledge-based guides for various technologies. Previously, John held several key roles, including Lead Weatherization Technician at Diversified Energy LLC and Manager at J2Games.com, where they demonstrated expertise in team leadership, technical troubleshooting, and customer satisfaction. John is committed to mentoring individuals from diverse backgrounds and possesses certifications such as CompTIA A+ and Google IT Support Professional Certificate. Currently enrolled in a Networking program at Per Scholas, John continues to enhance their technical skills.
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