Joy Pennington

Joy Pennington is a dedicated operations leader currently serving as Team Lead of Billing and Invoicing at CSC. With a Bachelor’s degree in Hospitality Business Management from the University of Delaware, Joy has a proven track record of improving processes and developing strong teams. Previously, Joy held the position of Area Manager II at Amazon Fresh, where they significantly increased productivity and reduced defects while emphasizing employee growth and data-driven decision-making. Prior to that role, Joy worked as an Assistant Kitchen Leader at Roots Natural Kitchen, managing daily operations and promoting a positive team culture. Fluent in Japanese and skilled in tools like PowerBI and Tableau, Joy is committed to maintaining high standards in all endeavors.