Shawn Carter

Shawn Carter has diverse experience across various roles in customer support, operations, and technical support, demonstrating a strong focus on process improvement and team development. Key positions include Solutions Engineer at Chartbeat, Customer Care Team Lead at Aircall, and Technical Support Manager at DISCO, where responsibilities included overseeing global support operations, managing team performance, and ensuring high-quality client engagements. Additional experience includes freelance consulting, administrative support roles, and expertise in content strategy and social media management. Carter's ability to streamline processes and enhance customer interactions is evident throughout a multifaceted career.