Evin Conway

Evin Conway is a seasoned professional with extensive experience in customer engagement and leadership roles across various organizations. Currently serving as the Customer Experience Leader at CSG since July 2025, Evin focuses on enhancing customer relationships through innovative software solutions. Evin holds multiple non-executive director positions, including roles at Progressive Credit Union Ltd. and Early-Onset-PD EOPD.ie, contributing to key committees that drive organizational strategies. Previous roles include Head of Customer Experience at Ibec, where strategic customer experience initiatives were developed, and leadership positions at Coupa Software, Salesforce, and Citrix, emphasizing customer success and engagement. Evin is also a founder of the Customer Success Network, the largest customer success organization in Europe. Evin's educational background includes multiple degrees in strategic business, UX design, and leadership from prestigious institutions such as the University of Hertfordshire, University College Dublin, and the University of Oxford.