Jake Derry is a seasoned professional currently serving as the Director of Global Customer Experience at CSG. With a focus on strategic planning and IT service management, Jake has previously held roles such as Senior Manager of Service Desk and Manager of Product Support, where they provided leadership and drove process improvements. Jake's expertise in managing stakeholder relationships and optimizing service delivery has been instrumental in enhancing customer satisfaction and achieving operational excellence. Their career includes significant contributions to incident and knowledge management processes, fostering a culture of continuous improvement within the organization.
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