Joe Ryan is an experienced sales and customer engagement professional currently serving as the CX Sales Director at CSG since October 2023, focusing on journey orchestration platforms. Prior to this role, Joe held various positions including 1:1 Customer Engagement Specialist at Pegasystems, Enterprise Account Director at Acrolinx, and Strategic Account Director at Movable Ink, among others, gaining expertise in omni-channel decisioning, content clarity, and contextual email experiences. Joe has a strong educational background, including a BA in Political Science from UC Santa Barbara, a Wharton Entrepreneurship Specialization Certification, and a Certificate in Artificial Intelligence from MIT Sloan Executive Education.
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