Joe Smith is an award-winning Senior CX Strategist at CSG, specializing in CX strategy and advisory with a focus on global team leadership, organizational change, and customer-centric solutions. With a diverse background in project and program management across various sectors, including financial services, Joe has successfully driven operational efficiency and customer experience enhancements in multiple roles, such as Strategic Program Manager at Community-Minded Dance and Online Sales Director at MC Advantages. Additionally, as the Band Operations Manager for Joe Smith & The Spicy Pickles, Joe oversees branding and operations for a nationally touring jazz band, while also maintaining a freelance music career as a versatile trumpet player and educator. Joe Smith holds a Bachelor of Arts in Music from the University of Iowa and certifications in CX and project management.
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