Ken Heatherly is currently serving as a Senior Product Operations Manager at CSG, a position started in January 2024, where the focus is on Customer Experience (CX) Product Operations, emphasizing alignment, communications, and processes that enhance collaboration between product, engineering, and customer success teams. Prior to this role, Ken held the title of Vice President of Software Engineering at CSG International from December 1992 to April 2022, along with various Software Development Leadership positions throughout the tenure. Ken holds a degree from The University of New Mexico, having studied there from 1982 to 1986, and previously attended Texas Tech University from 1980 to 1982.
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