Keressa Jeevarathanam is currently the Third Line Technical Support Team Manager at CSG, where they oversee technical leadership and coordination of complex technical issues. Previously, they served as a Senior Technical Support Analyst at CSG and held roles at IBM SA and MTN as a Systems Analyst and Rating and Billing SME, respectively. Keressa started their career as a Systems Support Analyst/Trainer/Tester at EppixComm. They earned a Bachelor's degree in Information Technology from the Durban Institute of Technology.
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