M Farid is an experienced professional in customer operations and IT support, currently serving as the Success Operations Enablement Manager at CSG since April 2018. Previously, M Farid held multiple roles at DGIT Systems, including Head of Customer Operations, where responsibilities included overseeing service delivery across customer operations teams and improving operational efficiency. M Farid's extensive background also includes positions as Customer Operations Manager and Product Support Manager, contributing to strong customer relationships and excellent service performance. Before DGIT Systems, M Farid worked at ECCO Shoes as a Senior Support Specialist, providing IT support across the Asia Pacific region and managing system issues. Early career experience includes roles at PT. Gudang Garam, Tbk as a .NET Developer, and at PT. Warna Warni Media as IT Staff. M Farid holds a Bachelor's degree in Information Technology from Institut Teknologi Adhi Tama Surabaya.
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