Mark Thorpe

Mark Thorpe is the Director of Service Delivery at CSG, where they manage a diverse global team focused on customer satisfaction. Mark's career spans various roles in the Customer Services and Support industry, including significant positions at Ericsson and Ruckus Networks, where they honed their skills in team leadership, customer engagement, and escalation management. They began their career as a Bank Clerk at Barclays Bank and have consistently demonstrated a commitment to treating each customer with exceptional care.