Michael Kelly

Michael Kelly is an accomplished service management professional with extensive experience in the telecommunications and IT sectors. Currently serving as the Director of Service Management at CSG International since December 2014, Michael has a strong track record in creating and implementing departmental strategies aligned with organizational goals, managing budgets, and driving operational efficiencies. Prior roles include Senior Manager of Service Management at CSG International and General Manager of IT Service Management at Altech Autopage, where Michael successfully adopted ITIL methodologies and enhanced service delivery. Additionally, experience includes billing and analytics roles at Verizon Business. Michael holds a degree in Management of Technology and Innovation from The Da Vinci Institute and has also pursued education at The Open University.