Vicky Newby

Vicky Newby is an experienced professional in IT service management, currently serving as the Head of Service Assurance and previously as the Head of Service Delivery and Service Delivery Manager at CSI Ltd since March 2019. Vicky has held significant roles at various companies, including IT Service Management Consultant at Wilderswood Consulting Ltd and Service Delivery Manager positions at sharedo and Frontline Consultancy & Business Services. Previously, Vicky led the Service Management team at eSailors IT Solutions GmbH, successfully transforming IT Service Management processes. Vicky’s career includes roles at BAE Systems, EDS, Akzo Nobel, GenRad Corporation, and Slaughter and May, showcasing a strong foundation in service delivery and technical management.