CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients.
We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. 
We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

We are a multilingual workforce across various delivery centers in Jordan. We serve clients from different industries in the Middle East, Europe, and GCC. We provide key solutions to our clients ensuring that their customers are satisfied.

CsMena is committed to providing services that exceed the requirements and expectations of our clients. In the part of our commitment to improving our quality and information security, we are a full-fledged COPC ® 2000, ISO ® 9001and ISO ® 27001.

Business Development

Call Center

E-Commerce

Telecommunications

CsMena

This department oversees the review and management of user-generated content to ensure compliance with community standards and guidelines.

Content Moderation

This department focuses on providing assistance and resolving inquiries for customers through various communication channels.

Customer Support

This department oversees and coordinates operational processes to ensure efficiency and effectiveness in workflow.

Operations Management

This department ensures that products meet quality standards through testing and evaluation processes.

Quality Assurance

The Customer Service Team at CsMena focuses on delivering exceptional support and solutions through various communication channels such as e-mail, chat, phones, web, and social media. They handle incoming and outgoing calls, assist clients across multiple regions including the Middle East, GCC, and Europe, and cater to diverse industries such as E-commerce, healthcare, telecommunications, and hospitality. This multilingual team ensures customer satisfaction by providing personalized and efficient service, thereby upholding the company's commitment to quality and security standards.

Customer Service Team

This department focuses on ensuring high standards of quality and providing training programs to enhance employee skills and performance.

People (29)

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Other teams

Customer Support

Operations Management

Quality Assurance

Customer Service Team

Quality Assurance and Training