Jan Vik serves as the IT Director at CSOB Hypotecni banka since June 2025 and has held various roles at CSOB since September 2010, culminating in the position of Executive Manager of Operation Support. Responsibilities include leading diverse technology support and planning departments, overseeing 24/7 operations of a Genesys-based client center, managing service delivery across multiple entities, and directing internal software development initiatives. Key accomplishments encompass transitioning reporting systems to BI tools, implementing automated voice solutions achieving significant call automation rates, and enhancing operational efficiency. Jan holds a degree in Applied Informatics from Univerzita Hradec Králové.
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