Libor Očovaj

Libor Očovaj is a business architect in the financial sector focused on enhancing efficiency, improving customer experience, and ensuring a return on technology investments. Currently, Libor works at ČSOB, where they contribute to strategic initiatives aimed at transforming client centers. With extensive experience in change management and process optimization, Libor has previously led multiple teams and projects in contact centers, emphasizing quality service and operational effectiveness. They hold a degree in Business Administration, Management, and Operations from Soukromá Obchodní Akademie a VOŠ Cestovního Ruchu.