Rob Lloyd

Rob Lloyd is an experienced IT professional with a diverse background in service desk management, technical support, and client consultancy. Currently serving as an Escalation Engineer at Charles Square since January 2022, Rob previously held roles including 2nd Line Team Leader at Bluecube Technology Solutions, IT Service Desk Team Lead at Beyond Networks, and Service Desk Team Leader at Twin Systems. With extensive experience in customer-focused consultancy, service delivery analysis, and relationship management, Rob has a proven track record in implementing efficient processes and solutions. Key achievements include the development of a database for an asset lifecycle team while at Phoenix IT. Prior roles include Non-Standard Request Administrator at Pink Roccade/Getronics and IT Support/Marketing Manager at Principal Corporation, showcasing a strong foundation in CRM systems and telemarketing. Rob's education includes GCSE qualifications from Verulam Boys School.