Wayne Ng

Wayne Ng has extensive experience in IT support, having held roles at various prominent organizations including the University of Central Florida, Cerner Corporation, Atos, and CTG. At the University of Central Florida, Wayne supported over 400 faculty members, managing device implementation and addressing software issues. As a Service Desk Analyst at Atos, Wayne handled a high volume of calls related to Disney accounts, achieving over 80% first call resolution and a 90% customer satisfaction rate. At Cerner Corporation, Wayne contributed to the support of over 25,000 facilities globally, managing service requests for electronic health records. Currently, Wayne serves as a Support Technician at CTG, focusing on support for Piedmont hospitals, maintaining high service levels and customer satisfaction rates. Wayne holds a Bachelor of Science in Information Technology from the University of Central Florida.