Michael Collison is an experienced Service Operations Manager with a comprehensive background in incident management and customer service across various telecommunications companies. Currently at CUBE since January 2019, Michael has demonstrated strong leadership as both a Service Operations Manager and Service Desk Team Lead. Previous roles include serving as an Incident Manager at Vodafone, where responsibilities included managing high-priority incidents, conducting trend analysis, and enhancing incident management processes for the public sector. Michael's career also encompasses positions at Sky, O2, and Three, showcasing a solid track record in delivering exceptional customer experiences, managing technical support, and leading teams effectively. Michael holds a Bachelor’s degree in Computing from the University of Plymouth.
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