Tracy Mack is an experienced Head of Product Delivery, Documentation Manager, and content operations specialist with a robust background in various sectors, including FinTech and Life Sciences. Currently serving as a Content Design Manager at IRIS Software Group, they oversee the development of content strategies while managing a team of content designers. Previously, Tracy worked in leadership roles at CUBE and ArisGlobal, where they inspired teams to produce top-tier user assistance content. Recognized by the Institute of Scientific and Technical Communicators as a Fellow, Tracy is passionate about improving user experience through clear and concise documentation.
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