Sam Kumar possesses extensive experience in IT support and incident management, currently serving as a Service Desk Controller-Incident Management at Cubic Transportation Systems (Australia) Pty Ltd since October 2015. This role involves monitoring the Electronic Ticketing Systems across Sydney Metro and Outer Sydney areas in a 24/7 operational model. Prior to this, Sam worked as a Service Centre Analyst at Rexel Holdings Australia from March 2014 to September 2015, acting as the first point of contact for IT queries across the organization. Sam's career began as a System Analyst at Smart Collaborative Solutions India Private Limited from June 2010 to December 2013, providing technical support for partners and employees in the USA. Sam Kumar holds a Bachelor of Arts in English Language and Literature from Delhi University and completed secondary education at Sachdeva Public School.
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