Steve Munoz is a seasoned professional with extensive experience in technical support and data analysis. Currently serving as a Senior Technical Support Specialist at Cubic Corporation since October 2021, Steve directs incident support lifecycle management, leads triage meetings for defect tickets, and oversees critical customer issues through the ServiceNow ticketing system while also conducting SaaS training for over 300 clients. Prior roles include Data Quality Analyst at CenterPoint Energy, where Steve managed weekly support tickets to enhance GIS applications, and Utilities Specialist at AEAPRMIA Engineering, responsible for producing detailed engineered drawings under tight deadlines. Educational credentials include a Bachelor of Science in Geographic Information Science and Cartography from Texas State University and a certification in Full Stack Web & Applications Development from The University of Texas at Austin.
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