Dan Jones is an experienced business manager and contact centre team leader at Cunard, overseeing a team of 30+ staff members since January 2018. Responsibilities include performance monitoring, team building, and strategic problem-solving to enhance service quality. Previously, Dan excelled as a guest relations executive, specializing in the Queen Mary 2, where resolution of guest inquiries and collaboration with hotel operations were key duties. Dan's background includes a notable tenure at Carnival UK as a personal cruise expert, achieving significant revenue targets while providing exceptional customer service. Additionally, experience at the National Theatre as a customer service assistant underscored a commitment to high service standards in a high-profile environment. Leadership skills were further demonstrated as president of the RHUL Shakespeare Society, managing a vibrant performing arts community. Dan holds a Master of Arts in Theatre Directing and a Bachelor of Arts in Drama and Theatre Studies from Royal Holloway, University of London.
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