James Ervin

James Ervin is a pioneering leader and trusted asset in mission-driven organizations, currently serving as the Regional Director at Curbio, where they focus on enhancing customer experience and operational efficiency. They have held influential roles at Curbio, WeWork, and Staples, consistently driving revenue growth and improving customer satisfaction metrics such as NPS and CSAT. Notable achievements include boosting NPS from 33% to 96% and transforming multiple markets through strategic initiatives. James holds a high school diploma from Roman Catholic High School and has completed coursework toward a Bachelor of Science in Human Development & Family Studies at Penn State University.