Sandra Mörlin

Sandra M. has extensive experience in customer service and account management, currently serving as the Responsable de servicio al cliente at Orange since May 2018, where responsibilities include project innovation to enhance customer experience and integrating artificial intelligence into customer service. Prior roles at Transcom, ranging from Supervisora en Call Center to Agente de Activaciones, involved managing teams and developing strategies to retain clients for a major telecommunications company. Sandra holds a degree in Biology from Universidad Autónoma de Madrid and has pursued further education in process analytics, artificial intelligence for customer experience, project management, and neuroliderazgo from esteemed institutions, including Universidad de Los Andes and IBM Coursera.