Josh Roy is a Technical Analyst at Currencycloud since October 2019, responsible for managing incidents, creating SQL coding statements for data extraction, and collaborating with Operations Specialists and Development teams. Previously, Josh served as an Operations Specialist at Currencycloud, managing client relationships across multiple regions, handling internal tickets via JIRA, and troubleshooting operational issues. Prior experience includes roles as a Customer Relations Executive at Lloyds Banking Group and Barclays Partner Finance, dealing with complex customer complaints in accordance with FCA guidelines. Josh holds a Bachelor of Science in Sports Studies from the University of Bath and has also completed a Football Coach degree through a scholarship at Cardiff City from 2010 to 2013.
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