Michelle Gloder

Michelle Gloder currently serves as the Head of Customer Experience at Cushman & Wakefield, where responsibilities include leading Customer Experience and Placemaking services and creating a customer value proposition. Previous roles include Head of Customer Experience at Dixons Carphone, where Michelle developed comprehensive strategies to enhance customer journeys and improve financial and employee outcomes, and Head of UK Service Operations at Geek Squad, overseeing a regulated environment for Insurance and Technical Support Operations. With a foundational background as General Manager of Customer Experience at Comet Group plc, Michelle has consistently focused on enhancing customer interactions and brand perception throughout a diverse career that spans several prominent retail organizations. Michelle holds a BSc(Hons) in Computer Studies from Sheffield Hallam University, and early education was completed at Bury Grammar School.