Donna Agati

Donna Agati is a seasoned Telecommunications Analyst with over 12 years of experience in the field, currently serving as a Telecom Analyst at the New York City Department of Education since September 2009. Donna's career includes roles as a Telecommunications Billing Analyst at Custom Computer Specialists and a Telecom Analyst at DLPA Consulting, where responsibilities encompassed managing telecom networks, auditing invoices, and improving implementation processes. Previous experience includes a role at Nortel, where Donna implemented changes that led to a significant reduction in customer complaints. Donna began a career in telecommunications at Verizon, ultimately leading a team of 23 in billing reconciliation. Educational qualifications include an MBA in Business Administration and Finance and a BA in Communications from Adelphi University.