Tom Franson

Tom Franson joined Custom in 2006 as a Technical Project Manager. He began his career at Aon Consulting as a business analyst and went on to lead a consulting group providing services to American Express and the financial services industry. From Aon, Tom moved to Bloomberg Financial Markets where he managed a support operation for Bloomberg terminal installations and led a team of Regional Operations Managers.

At Custom, Tom has held many leadership roles including, Project Manager, Senior Manager, Associate Director and Director. He currently serves in the role of Executive Vice President of Service Operations and is responsible for Custom’s Managed Services, Project Services and Consulting Services operating units. These responsibilities includes our Service Delivery teams, Quality of Services, Customer Satisfaction and Service Development.

Tom has served as the President of the Long Island Chapter of the Help Desk Institute since 2007 and is a frequent speaker on the subjects of building and managing high-performing IT support teams, managing with metrics-based KPI’s and quality management systems.