Custom Media is a full-service B2B agency that connects Japan with the world, delivering data-driven, creative marketing solutions to help our clients in revolutionary industries—AI, Clean Energy, Fintech, Healthcare, Manufacturing, and Technology—shape the future.

Custom Media’s dynamic, innovative and diverse team of bilinguals includes specialists in graphic design, website production, content creation, performance marketing and video production.

Our team ensures the entire satisfaction of our clients, who include major brands in luxury real estate, consumer goods, hospitality, education and SaaS leaders, plus other global and local industries.

Our Core Values:
We are TEAM PLAYERS. Supportive and friendly, we listen to and look out for each other. We help our team mates, celebrating and contributing to their successes. 

Our company is DRIVEN to succeed. We are a team of go-getters with high expectations and a can-do attitude. We don’t see challenges—we see opportunities.

We insist on INTEGRITY in everything that we do. For us, there are no shortcuts for quick results. We hold ourselves to high ethical standards, keeping our promises and speaking the truth. 

We’re CURIOUS and eager to learn. We’re constantly asking questions and searching for answers. This means that we keep our skills sharp and we’re able to adapt and innovate with change. 

And while we work hard, we play hard. FUN is at the center of our daily lives, whether we’re enjoying time with each other at company events or staying active when we’re not on the job.

Our Purpose:
To help our clients succeed with creative solutions.

Our showreel: www.youtube.com/watch?v=CKdm-pHH4Po

Key highlights
- CampaignAsia 2023 Japan/Korea Content Marketing Agency of the Year
- Digital Impact Awards Asia 2022: Gold and Bronze
- 2015 Japan-British Society Award
- BCCJ 2013 Company of the Year
- Exclusive advertising agency for Tokyo American Club
- Diverse crew of multi-talented experts

AI/ML

FinTech

Health Care

Manufacturing

Renewable Energy

Technology

Custom Media KK

Robert Heldt

Edvard Vondra

Sam Bird

This department oversees the strategic direction and operational management of the organization.

Executive Leadership

This department focuses on ensuring client satisfaction and fostering long-term relationships with clients.

Client Success

This department focuses on promoting the organization’s products and services while driving growth through strategic partnerships and market analysis.

Marketing and Business Development

This department focuses on managing marketing strategies, digital engagement, and project coordination to enhance brand visibility and customer interaction.

Marketing Operations

This department oversees the strategic direction and operational management of media-related projects and initiatives.

Media Management

This department manages the company's communication strategies and media relations.

Custom Media KK

Org chart

Teams

Executive Leadership

Client Success

Marketing and Business Development

Marketing Operations

Media Management

Public Relations

Offices

Custom Media KK

Org chart

Teams

Executive Leadership

Client Success

Marketing and Business Development

Marketing Operations

Media Management

Public Relations

Offices

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