Customer-Centric Consulting LLC helps B2B SaaS companies design and scale post-sales strategies that drive retention, expansion, and Net Revenue Retention (NRR).

Founded by Daniel Hayward — a former Chief Customer Officer with 30+ years of experience leading global CS and CX teams at LinkedIn, Degreed, and Go1 — we partner with customer success, experience, and GTM leaders to turn customer-centricity into commercial impact.

🔧 What We Do
We specialize in outcome-driven Customer Success and Experience programs tailored for SaaS organizations ranging from $20M to $500M ARR.

Our services include:

Customer Success Strategy & Segmentation
Digital CS & Tech-Touch Playbook Design
Customer Journey Mapping & Friction Audits
Retention Risk Frameworks & Expansion Mapping
Post-Sales Operating Model Design
Executive Coaching & Advisory for CS/CX Leaders
🔁 Whether you're scaling a CS team, improving retention, integrating an acquisition, or launching a new GTM motion — we help you align strategy, process, and people around what matters most: delivering value and growing revenue.

📈 Our proprietary frameworks — The Success Operating System™, The Retention Engine™, and The CX Excellence Blueprint™ — have been used to help SaaS companies improve GRR by 15%, unlock millions in expansion revenue, and scale CS operations globally.

Let’s build systems that help your teams thrive — not just survive.

📩 Get in touch:
📅 calendly.com/dwnhayward99
📧 dwnhayward99@gmail.com

Consulting

Customer Centric Consulting llc

Org chart

Teams

Offices

Similar companies