Customer Direct is a fully outsourced contact center focused on providing genuine customer experiences that provide powerful data & business intelligence.

Consumer Services

Customer Direct

Customer Direct's headquarters in Chesterfield, MO, United States

Rob Nolan

Mike Kierath

Dale McManness

The Customer Service Team at Customer Direct is dedicated to delivering exceptional support and building strong relationships with clients. This diverse team, comprising customer service representatives and multilingual technical support, ensures that customers receive timely assistance and solutions in their preferred language. By leveraging their specialized skills, they enhance customer experiences and contribute valuable insights for continuous improvement.

Customer Service Team

The Leadership Team at Customer Direct is responsible for steering the company’s strategic direction, ensuring operational excellence, and fostering a culture of exceptional customer engagement. This team collaborates to optimize processes, enhance service delivery, and leverage data and business intelligence to drive growth and customer satisfaction. Their collective expertise guides the company in achieving its mission of providing genuine customer experiences.

Leadership Team

The Business Development Team at Customer Direct is responsible for identifying new market opportunities and forging strategic partnerships to enhance the company's growth. They work closely with key stakeholders to develop innovative customer engagement strategies that align with organizational goals, leveraging data and insights to drive revenue and improve service offerings. Their focus is on expanding the company's footprint while ensuring customer satisfaction remains a top priority.

Business Development Team

The Project Management Team at Customer Direct is responsible for overseeing the planning, execution, and delivery of client projects. They ensure that projects align with business objectives, manage resources effectively, and maintain communication with stakeholders to enhance customer satisfaction. By leveraging data-driven insights, the team continually optimizes processes to improve operational efficiency and drive business growth.

Customer Direct

Org chart

Teams

Customer Service Team

Leadership Team

Business Development Team

Project Management Team

Offices

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