Customer Driven Solutions
Adam Spence is a seasoned executive with extensive experience in customer experience management and digital transformation across various industries. Currently serving as Chief Revenue Officer at Customer Driven Solutions since September 2023, Adam is dedicated to enhancing customer operations and delivering exceptional improvement outcomes. Additional roles include Digital Advisory Board Member at Two Good Co since March 2023 and previous positions such as VP ANZ at Uniphore, CX Practice Manager at NTT Ltd., and Director of Digital Enablement APAC at Verint. Adam began a notable career in customer experience transformation at Vodafone, managing substantial teams and budgets. With a strong educational background in digital marketing, including a Master's degree from The University of Salford, Adam Spence combines operational leadership with strategic expertise to drive impactful customer experiences and organizational growth.
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Customer Driven Solutions
Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement outcomes through our team of experienced managers, business practitioners and specialists. We assist organisations by designing and creating great customer experiences, improving your customer operations, developing your team’s capability, and providing ongoing expertise. We provide a range of consulting and managed services including customer experience consulting, workforce management optimisation, knowledge management, training and organisational development, outsource partner procurement, technology selection and optimisation.