Eric Lutley is a seasoned professional specializing in strategy, customer experience (CX), service design, and digital transformation. They have held senior roles across various industries, including as a Senior Consultant at Principals and Lead Service Designer at CI&T, where they led impactful projects for major clients such as Chemist Warehouse and the NSW government. Eric’s career includes building B2B divisions at Academy Xi and managing high-stakes sales and marketing initiatives at Artifex Creative Webnet. They possess a Bachelor of Business Administration in Marketing Management from Langara College and are dedicated to creating solutions that enhance user experiences. Eric currently serves as the Lead Service Designer at Customer Science Group.
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