Shiwon O.

Shiwon O. is an experienced content strategist and educator with a strong background in writing and program management. Currently serving as Editor in Chief and Content Writer & Program Manager for CCWomen at Customer Management Practice, Shiwon O. focuses on amplifying diverse voices in business and the customer contact industry. Previous roles include Copywriter at MarketSmiths Content Strategists, where Shiwon O. created impactful content for various clients, and 6th Grade ELA Teacher at East Harlem Tutorial Program, fostering a love for literature among students. Shiwon O. also contributed articles on technology as a Content Marketing Apprentice at Fueled. Educational qualifications include a Master of Arts in Secondary Education from Relay Graduate School of Education and a Bachelor's Degree in English Language and Literature from Queens College.