Roberto Russo has extensive experience in customer support and engagement, currently serving as a Product and Customer Support professional at CVing since May 2021, where responsibilities include monitoring customer satisfaction KPIs, analyzing processes for continuous improvement, and contributing to product enhancements. Prior to CVing, Roberto worked as a Credit Collector Agent at McFIT Italia, focusing on negotiation and communication with clients throughout the credit collection process. Additional roles include Customer Service Agent positions at Deliveroo and Arvato Bertelsmann, where responsibilities encompassed managing customer inquiries and complaints across multiple channels. Roberto's educational background includes certifications in UX requirements, Salesforce Service Cloud Administration, and Zendesk support administration, as well as a diploma from Liceo Scientifico Galileo Galilei.
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