CWT-SML Logistics LLC started operations in Jebel Ali Free Zone in 1999 with the objective of providing high quality and effective logistics solutions to various industries in the Middle East region.

The demand for professional companies providing efficient 3PL solutions prompted CWT to expand into the ME region from its traditional base in the Far East. In the past decade CWT has gained wide knowledge of the region to provide excellent solutions to its customers.

Today CWT acts as a hub to most of its customers supporting them in their logistical requirements for the MENA region.

Freight

Logistics & Supply Chain

Trading & Exchanges

CWT-SML Logistics

Bruce Koh

Amir Feroz

Veeda D'Souza

Sanjay Purushothaman

This department manages the flow of goods and services while ensuring customer satisfaction through effective communication and support.

Logistics and Customer Support

The Customer Service Team at CWT-SML Logistics is dedicated to ensuring a seamless experience for clients throughout the logistics process. They are responsible for addressing customer inquiries, coordinating shipments, and providing timely updates, while also collaborating with other departments to resolve any issues. With a focus on client satisfaction, this team plays a vital role in maintaining strong relationships and delivering high-quality logistics solutions across the MENA region.

Customer Service Team

The Logistics and Supply Chain team at CWT-SML Logistics is responsible for overseeing the movement, storage, and distribution of goods within the MENA region. This team ensures efficient operational processes, manages inventory control, and coordinates shipments while providing exceptional customer service. Key roles, such as the Operations Manager and various coordinators, work together to optimize logistics solutions and maintain effective communication between all stakeholders to support customer needs.

Logistics and Supply Chain

This department manages financial planning, reporting, and analysis to support the organization's financial health.

Finance Department

This department focuses on assisting customers with inquiries, providing support, and enhancing their overall experience.

Customer Support Services

This department manages employee relations, recruitment, and organizational development.

CWT-SML Logistics

Org chart

Teams

Logistics and Customer Support

Customer Service Team

Logistics and Supply Chain

Finance Department

Customer Support Services

Human Resources

Offices

CWT-SML Logistics

Org chart

Teams

Logistics and Customer Support

Customer Service Team

Logistics and Supply Chain

Finance Department

Customer Support Services

Human Resources

Offices

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