Iman Edwards is a Senior Customer Success Manager with over 5 years of experience in driving customer satisfaction and retention across various sectors. Previously, Iman managed a $175K portfolio at Mediabistro, successfully overseeing 25 SMB and Enterprise accounts while achieving a 95% gross retention rate. They are known for building strong client relationships, resolving issues effectively, and collaborating with cross-functional teams to influence product strategies. Currently, Iman serves as a Board Member and Website Manager for CxXchange. Iman holds a Bachelor's degree in eBusiness from Towson University.
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